Refund policy

Refund Policy

At Monks & Warriors, every product is carefully selected, packed, and inspected before dispatch. We are committed to delivering high-quality merchandise and ensuring a smooth shopping experience.

Returns & Exchanges

All sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

This policy applies to, but is not limited to:

  • Books
  • Limited Edition Books
  • T-Shirts
  • Patches
  • Magnets
  • Accessories
  • Collectibles
  • Limited Edition Merchandise
  • Promotional or Special Release Products

This policy helps maintain product quality, authenticity, and hygiene standards for all customers.

Damaged, Defective or Incorrect Items

If your order arrives:

  • Damaged during transit
  • Defective
  • Incorrect compared to your order

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • Clear photographs of the product
  • Photographs of the shipping box and packaging
  • A brief description of the issue

After verification, we will provide an appropriate resolution, which may include a replacement or refund where applicable.

Lost or Undelivered Orders

If your order has not been delivered within the expected delivery timeframe, please contact us. We will coordinate with our shipping partner to investigate the shipment.

If the package is confirmed lost in transit, we will arrange a replacement or refund, depending on product availability.

Refund Processing

Where a refund is approved, it will be processed to the original payment method within 5–10 business days after approval.

Processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders are processed quickly to ensure timely dispatch. Once an order has been confirmed, it cannot be cancelled or modified.

If you need immediate assistance after placing an order, please contact us as soon as possible. While we cannot guarantee changes, we will do our best to assist before the order enters processing.

Contact Us

If you have any questions regarding your order or this Refund Policy, please contact our support team through the Contact page on our website.